Payment/Return/Shipping Policy

Payment Questions

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, and PayPal.

 

 

Shipping Questions

What countries do you ship to?


We currently ship to the United States, Algeria, Australia, Austria, Bosnia, Botswana, Canada, France, Germany, Indonesia, Ireland, Israel, Malaysia, Netherlands, New Zealand, Poland, Portugal, Singapore, South Africa, Spain, Sweden, Switzerland, and the United Kingdom. Shipping rates do not include duties and taxes where applicable.

Where do you ship from? Can I pick up my product directly?


We ship from perpetually sunny Los Angeles, California. We understand that you're excited to get your order: While we'd love to do a direct hand to hand exchange, shipping is for sure the fastest way you'll receive your sunglasses.

 

How much does shipping cost?

Standard ground shipping is free to the continental United States on orders of $40 or more. International shipping rates can vary. These rates do not include duties (except in the case of Canada, where we've got you covered).

If you’re in the United States and need your product ASAP, you can place an expedited order Monday through Thursday, and on Friday up to 9 am Pacific Time. We do not ship orders on Saturday or Sunday. All standard and expedited orders will be processed on Monday. Unfortunately, we are not currently offering express shipping (1-Day or 2-Day) as an option to P.O. Boxes and/or mailing addresses in Alaska, Hawaii or International destinations.

Please remember to allow 24 hours for order processing.

  • 2-day shipping will cost $15.
  • 1-day shipping will cost $30.

 

 

How long will it take my order to arrive?


We are committed to processing and shipping your order within 24 to 48 working hours of receiving it. However, it can take 3 to 7 working days for you to receive your order depending on your location. If you need your sunnies in a flash, you can choose expedited shipping at checkout for an additional cost.

If you are shipping to Canada, please allow up to 3 weeks for delivery.

 

How can I track my order?


You can track your order using the tracking number contained in your shipping confirmation email. CLICK HERE to start tracking.

 

Can I change or amend my shipping address once I place my order?


Possibly! Get in touch with us ASAP: Send an email with your name and order number to yesmaster@perversesunglasses.com and we will do our best to update your shipping details.

 

 

 

Order Questions

Where are my sunnies?


We’d instantly teleport them to you, but that technology isn’t available yet. You’ll receive 2 emails from us: The first is a confirmation email acknowledging receipt of your order. The second is a shipping confirmation email containing your tracking number. You can use this tracking number to follow the progress of your order until it’s delivered.

 

Whoops! What if I need to cancel or change my order?


Email us faster than a fan rushes the stage at a reunion concert. Send your request to yesmaster@perversesunglasses.com and we’ll give it the ol’ college try.

 

 

 

Return Policy

Change your mind? Doesn’t match your lippy?

If, for any reason, you slipped on your sunnies and didn’t exclaim “yaaaas…”, you can send them back to us within 3 weeks (21 days) of the date of shipment for a refund if they have not been worn, the original tags are still in place, and the sunglasses are in the original condition in which they were sent. We will only accept returns on worn sunglasses that are missing the original tags if the product is defective. If you feel your product is defective, please reach out to our PERVERSE Satisfaction Agent at yesmaster@perversesunglasses.com to further explain the condition of your sunglasses, and for additional details.

Returns WILL NOT BE issued after 21 days of the original shipment date.

Any items marked SALE, FINAL SALE, CLEARANCE are not eligible for returns or exchanges. Any products purchased as part of a limited donation partnership or philanthropic program (for example, iconGIRLS) may not be returned or exchanged.

PLEASE NOTE: Mirror lenses are highly vulnerable to scratches and nicks caused by everyday wear and tear. Natural wear and tear on mirror lens sunglasses does not make them eligible for refunds or exchanges. Keep your mirror lenses in a case when they're not on your face. And, never let them live loose in your purse or bag. Treat your mirror lens sunglasses how you want to be treated: with lots of kindness, love, and care.

 

 


 

Your ridiculously easy return options are:
1) REFUND:

Return your sunglasses for a complete refund, less any delivery fees and return shipping costs accrued. PERVERSE sunglasses is not responsible for your return shipping costs. Once we receive your sunglasses, we’ll credit your account for the amount of the sunglasses within 2-3 business days. Please note: Depending on your issuing bank, your credit may not show until your next billing cycle.

2) REFUND*:

Return your sunglasses for a complete refund, less any delivery fees and return shipping costs accrued. PERVERSE sunglasses is not responsible for your return shipping costs. Once we receive your sunglasses, we’ll credit your account for the amount of the sunglasses within 2-3 business days. Please note: Depending on your issuing bank, your credit may not show until your next billing cycle.


*Yes, we repeated our refund policy 2 times. That’s how important it is.

 


 

How to return your sunglasses:

REMINDER: Any items marked SALE, FINAL SALE, CLEARANCE are not eligible for returns or exchanges. Any products purchased as part of a limited donation partnership or philanthropic program (for example, iconGIRLS) may not be returned or exchanged.

Enclose your sunglasses in the original packaging. Don’t have it? Slip into a padded envelope. Be sure that the packaging is free of any old shipping stickers or labels. Please include your order number, invoice, or email confirmation with your return shipment. PLEASE NOTE: Your return will only be accepted if the sunglasses are returned in their original unworn condition with the original tags still attached.

Address your return to:

PERVERSE sunglasses
Attn: PERVERSE Satisfaction Agents
1108 S. Los Angeles Street
Los Angeles, CA 90015

Take to any USPS office or specialty carrier and pay the return shipping costs when you ship your return back to us. (We recommend getting a tracking number so you can monitor the process of your shipment.)

Once we receive your return, we will credit your method of payment, minus any delivery fees and return shipping costs, and you will receive an email confirming that we have processed your return. Again, if we receive the sunglasses and they have been damaged or scratched and are not in their original unworn condition with the tags attached, we will NOT issue a refund.